Frequently Asked Questions

Your clinic can be fully operational in less than 5 minutes. DrClinq is completely cloud-hosted—there is zero server software to install or maintain.

Once you register your clinic branch, select your specialty departments and doctor consultation shifts, your receptionist can immediately check in patients and dispatch live tokens to your waiting room.

No proprietary hardware is required. DrClinq provides a dedicated cloud broadcast URL for your branch (/dashboard/tokens/{branch}).

You can open this URL directly inside the built-in web browser of any Smart TV, Android TV, Fire TV stick, tablet, or spare monitor. The screen automatically syncs in real-time when doctors call or pause tokens.

Yes. DrClinq is architected around the National Health Authority (NHA) ABDM M1, M2, and M3 milestones.

We utilize HL7 FHIR R4 standard schemas for diagnostic reports and prescription bundles, with ECDH Fidelius encryption for secure patient consent-backed health record transfers into Ayushman Bharat Health Accounts (ABHA).

Yes. DrClinq is engineered as a true multi-tenant clinical ERP. High-tier plans support multiple physical branches, each with isolated doctor schedules, token series, and OPD ledgers.

Our pharmacy inventory module supports a Central Warehouse to Retail Dispensary model with stock transfer requisitions, batch expiry monitoring, and purchase order tracking.

Patients visit the public booking form (/book-appointment), select their preferred clinic branch, specialty department, and doctor.

The system dynamically loads available doctor slots based on active roster schedules and breaks. Upon booking, a permanent OPD identifier and printable confirmation slip are instantly generated.

Yes! Clinics choosing annual upfront billing enjoy a 20% discount (equivalent to more than 2 months completely free) across all Starter, Professional, and Enterprise packages.

Annual plans also include dedicated priority onboarding and custom letterhead branding calibration at no extra cost.

We integrate with Razorpay, supporting all major payment instruments: UPI (Google Pay, PhonePe, Paytm), Credit & Debit Cards, NetBanking, and corporate corporate cards.

Every transaction generates an instant, downloadable GST tax invoice available directly in your clinic's subscription management hub.

Yes. DrClinq provides fine-grained print layout settings. You can toggle between "Full Digital Letterhead" (DrClinq prints the clinic logo, doctor registration details, and clinic address) and "Blank Margin Letterhead" (calibrated to start printing below your physical pre-printed header stationery).

Thermal receipt printers (58mm and 80mm) are also fully supported for front-desk OPD bill receipts.

All clinical records are encrypted at rest with AES-256 and transmitted over TLS 1.3 encrypted connections.

Automated multi-region snapshots run daily, ensuring 99.9% uptime SLA with zero data loss risk. Your clinic workspace remains strictly isolated from other tenants.

Yes, seamlessly. You can transition from a Starter plan to Professional or Enterprise tier anytime from your branch subscription panel. Your existing data, patient history, and configurations are preserved 100%.